Website Safety

Website Safety Information

A few simple steps to help you plan safely and book with confidence.

Check before you book

Read the vendor’s profile, reviews and photos. Ask for references or recent examples of their work before you commit.

Get it in writing

Agree the price, date, deliverables and cancellation terms in writing before paying anything. A clear quote or contract protects you both.

Be careful with payments

Avoid large upfront deposits, cash-only demands or requests to pay a personal account. Owambe Connect never asks you to pay us to contact a vendor.

Protect your information

Share only the details a vendor needs for your event. Never send passwords, and be wary of anyone pressuring you to move off the platform immediately.

Report anything suspicious

If a listing or message feels off, let us know. Reporting helps us keep the marketplace safe for everyone.

Trust your instincts

If a deal looks too good to be true, take your time. A trustworthy vendor will be happy to answer your questions.

Seen something that doesn’t look right? Report it to our team →