Legal & Policies

Privacy Policy

We are committed to protecting your privacy and handling your personal information responsibly.

Effective: 1 June 2026 Last updated: 13 Aug 2026

1. Introduction

Welcome to Owambe Connect ("Owambe Connect", "we", "our" or "us").

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our website, create an account, contact us or otherwise interact with our services.

Owambe Connect complies with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the Privacy and Electronic Communications Regulations (PECR).

By using Owambe Connect, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Owambe Connect is a UK-based online platform that helps people discover trusted vendors for culturally rich celebrations.

For the purposes of UK data protection law, Owambe Connect is the Data Controller responsible for the personal information described in this Privacy Policy.

3. ICO Registration

Owambe Connect is registered with the Information Commissioner's Office (ICO) in accordance with applicable UK data protection legislation.

Our ICO registration reflects our commitment to processing personal information lawfully, fairly and transparently.

If you have concerns about how we process your personal information, we encourage you to contact us first so we have the opportunity to resolve your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office.

4. Information We Collect

Depending on how you use Owambe Connect, we may collect the following information.

Personal Information

This may include:

  • Full name
  • Email address
  • Telephone number
  • Postal address (where provided)
  • Date of birth (where required)
  • Profile photograph (if uploaded)
  • Account registration date

Account Information

When you register an account we may collect:

  • Username
  • Password (stored securely in encrypted form)
  • Account preferences
  • Favourite vendors
  • Saved searches
  • Event planning information
  • Communication preferences

Vendor Enquiries

Where you contact vendors through Owambe Connect, we may process:

  • enquiry details;
  • event information you choose to provide;
  • communication records where messaging features are available.

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Device type
  • Pages visited
  • Website activity
  • Referral source
  • Date and time of access

Cookies

We use cookies and similar technologies to:

  • remember your preferences;
  • improve website functionality;
  • analyse website traffic;
  • enhance security;
  • improve user experience;
  • measure the effectiveness of our marketing.

You can manage cookies through your browser settings or our cookie preference tool where available.

5. How We Use Your Information

We use your personal information to:

  • create and manage your account;
  • provide access to our platform;
  • help you discover suitable vendors;
  • respond to enquiries;
  • personalise your experience;
  • improve our website and services;
  • detect and prevent fraud;
  • maintain website security;
  • carry out research or survey, where necessary;
  • comply with legal obligations.

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  • send newsletters;
  • notify you about new platform features;
  • share promotions;
  • inform you about events;
  • send marketing communications.

6. Our Lawful Basis for Processing

We process personal information under one or more of the lawful bases provided by UK GDPR, including:

  • your consent;
  • performance of a contract;
  • compliance with legal obligations;
  • our legitimate interests, including improving our platform, maintaining security, preventing fraud and enhancing user experience.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • vendors where you choose to contact them;
  • website hosting providers;
  • cloud storage providers;
  • our employees on a need-to-know basis;
  • email service providers;
  • analytics providers;
  • payment providers (where applicable);
  • professional advisers;
  • regulatory authorities where required by law.

All third parties are required to process your information securely and only for authorised purposes.

8. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, including:

  • adequacy regulations;
  • International Data Transfer Agreements (IDTAs);
  • other lawful transfer mechanisms recognised under UK GDPR.

9. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

These measures include:

  • secure hosting;
  • encrypted website connections (HTTPS);
  • password protection;
  • user authentication controls;
  • restricted staff access;
  • software updates;
  • security monitoring.

Although we take reasonable steps to safeguard personal information, no method of transmission over the internet can be guaranteed to be completely secure. Users are responsible for keeping their login credentials confidential.

10. Data Retention

We retain personal information only for as long as necessary to:

  • provide our services;
  • fulfil contractual obligations;
  • comply with legal requirements;
  • resolve disputes;
  • protect the security and integrity of our platform.

When information is no longer required, it will be securely deleted or anonymised.

11. Account Closure and Deletion

You may request closure of your Owambe Connect account at any time.

Where you request deletion of your personal information, we will comply unless we are legally required or otherwise entitled to retain certain information for purposes such as:

  • complying with legal obligations;
  • resolving disputes;
  • preventing fraud;
  • enforcing our Terms and Conditions.

12. Your Rights

Subject to applicable law, you have the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of your personal information;
  • request restriction of processing;
  • object to certain processing activities;
  • request transfer of your personal information where applicable;
  • withdraw consent where processing is based on consent.

Requests can be made using the contact details below.

13. Marketing Communications

Where you have chosen to receive marketing communications, we may contact you regarding:

  • new vendors;
  • platform updates;
  • newsletters;
  • promotions;
  • competitions;
  • events.

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

14. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies may include:

  • Essential Cookies
  • Functional Cookies
  • Analytics Cookies
  • Performance Cookies
  • Marketing Cookies (where consent has been provided)

You can control cookies through your browser settings or cookie management tool.

For further information, please refer to our separate Cookie Policy.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites. We therefore exclude any liability for loss that you may suffer as a result of the content and activities of these linked websites

We recommend reading the privacy policy of every website you visit.

16. Children's Privacy

Owambe Connect is intended for individuals aged 18 years and over.

We do not knowingly collect personal information from children.

Where we become aware that personal information has been collected from a child without appropriate authority, we will take reasonable steps to delete it.

17. Automated Decision-Making

We do not currently use automated decision-making or profiling that produces legal or similarly significant effects.

If this changes in future, we will update this Privacy Policy.

18. Data Breaches

If we become aware of a personal data breach likely to result in a risk to your rights and freedoms, we will comply with our obligations under UK data protection law, including notifying the Information Commissioner's Office and affected individuals where required.

19. Business Changes

If Owambe Connect undergoes a merger, acquisition, restructuring or sale of all or part of its business, personal information may be transferred as part of that transaction, subject to applicable data protection law.

We will take reasonable steps to ensure that any successor organisation continues to protect your personal information in accordance with this Privacy Policy.

20. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time.

Where significant changes are made, we will notify users through our website or by email where appropriate.

The latest version will always be available on our website.

21. Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Contact Us

If you have any questions about this Privacy Policy or the way we process your personal information, please contact us:

Owambe Connect

Email: info@owambeconnect.com

Website: www.owambeconnect.com

23. Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we have the opportunity to investigate and resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information about making a complaint is available on the ICO's official website.